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Information about order issues.
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Information about shipping and delivery issues.
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Information about payment issues
Reship & Refund
Information about reship and refund issues
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Information about membership processes and account settings
CashBack And Loyalty
Information about cashback and loyalty programs
Top Articles
I want to cancel my order
To cancel your order, please send us a message from your order page and we will assist you.Unfortunately, we cannot cancel the shipping once your order is forwarded to the warehouse.
How can i change my password?
You can change your password in My Account > Change My Password after logging in to your profile.
My western union payment got canceled
Western Union may cancel and refund a payment for various reasons. In such cases, we will contact you for further instructions. No worries, your payment will not get lost and you will get it refunded by Western Union.
I have sent my btc payment to a wrong wallet address
The order confirmation e-mail contains the necessary information to make a Bitcoin payment. In some cases we give you a manual wallet address for sending your funds. If you use a different wallet address than provided by us, we will not receive your payment and we will not be able to help you to receive your funds back.
How can i edit my account information?
You can edit your account information in My Account > Change My Info after logging in to your profile.