Orders
Information about order issues.
Shipment & Delivery
Information about shipping and delivery issues.
Payments
Information about payment issues
Reship & Refund
Information about reship and refund issues
My Account
Information about membership processes and account settings
CashBack And Loyalty
Information about cashback and loyalty programs
Top Articles
Claims about the products
We expect our customers to check the products inside the package as soon as the delivery is completed. If there is a problem, missing product or damage, etc., they should send us a message from the order detail with a photo showing the problem with the product and the label on the package. If you have a problem with the product after use, please describe the problem in detail and, if available, with a photo or laboratory test. For complaints about use, it is very important to support your complaint with a photo if possible. We forward complaints to the shipper, supplier and, where necessary, to our consultant and try to resolve them as soon as possible. Unfortunately, we cannot accept complaints of missing/damaged products that are not reported within one week of delivery or claims of allergies, under dosage, etc. due to use, as we do not know the storage conditions. We would like to inform you that the postal label must be shared for all complaints.
What forms of payment do you accept?
Our available payment options are Bitcoin, Zelle, Western Union and Money Gram.
How can i use my balance?
When placing an order, in the payment section, if your balance is equal or higher than the order total, you will see a "Pay with Balance" option at the payment stage. Just click on it and your payment is done.If your balance in your account is less than your order amount, you will see an option to use your balance when you select the payment method that is convenient for you. When you choose to use your balance, it will be deducted from the order amount and you will receive the final amount.
I cannot find my order
You can view your order by selecting it in from the list under My Orders after logging in to your profile.
My moneygram payment got canceled
Moneygram may cancel and refund a payment for various reasons. In such cases, we will contact you for further instructions. No worries, your payment will not get lost and you will get it refunded by Money Gram.