Orders
Information about order issues.
Shipment & Delivery
Information about shipping and delivery issues.
Payments
Information about payment issues
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Information about reship and refund issues
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Information about membership processes and account settings
CashBack And Loyalty
Information about cashback and loyalty programs
Top Articles
How can i pay by western union?
Here you can find the nearest store: WU Agent Location3. Fill out the "Receiver" section with the information in the email sent to you: recipient's name, surname, city and country. No need to fill in any other information.5. You can pay with cash, a bank debit card or credit card.IMPORTANT NOTE:Western Union is designed for people to send money to family and friends. If the agent will ask you, do not tell him that this is for a business of any kind, tell him it is for a family member or friend!Western Union is not supposed to be used for business or goods payments from the internet, if they realize that this is for a business, they will stop the transaction.Do not protect payment with a secret question or secret answer! If you have set a secret question, please inform us about this.- Money Transfer Control Number (MTCN) (XXX-XXX-XXXX).- Sender's full name (first name and surname).- Currency- After the information is filled, press the "Payment Notify" button.
Where is my package?
You may view the status and movement of your order by clicking on the tracking number on your order details page.To track your package, please enter your tracking number to an online tracker. One of the most commonly used trackers is:https://www.17track.net/enYour package's last status in the tracker (while the package is in transit) is always the last status in the sender country. The tracker will be updated with the new status message once the package arrives and gets processed in the destination country. So, please don't get confused: your package might be in transit already for several days, but the tracker would show a status message from the sender country.
Which courier company are you using?
Your order will be sent using the most suitable courier company (Fedex, TNT, National Postal Services etc.) depending on your order and the destination country.
My tracking number is not active
It may take several days for your tracking number to get active, this is normal. Please give it some time before contacting us. Your package will be delivered within the given timeframe. The tracking numbers for the Pharmaqo packages usually get active within 2 weeks after TN was given. Please give it at least 2 weeks before contacting us over your Pharmaqo tracking numbers. We will not be able to give you a different information until then. Your package would be already shipped out and be in transit towards USA even though the tracking number is not active in trackers.
My products are missing
We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.